Frequently Asked Questions

Questions about choosing a quilt, setting up your hammock, or placing an order? Start here. If you need a hand with your particular setup, send us your hammock model and what you’re trying to figure out through our contact form.

​Can't find the info you need?  Ask us through our contact form.​​

   What is your Production time?

Our standard production time is 2–4 business days. Items requiring special-order fabrics or parts may take longer; check the product listing for its estimated timeline. Shipping transit time is additional.

​Ordering for an upcoming trip? Contact us before placing your order so we can discuss your deadline.​
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    Do you have gear ready to ship?

Visit our Fast Ship section for the current selection. Check each listing for the available configuration and dispatch information.
If you need a particular item for a trip, send us your departure date before ordering.

​   Is my payment Secure? 

Yes, We offer Secure Checkout for Credit and Debit cards processed by Square.
​They are one of the largest online processing companies.  
With end to end payment Encryption and SSL 
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    Which underquilt fits my hammock?

Start with our Quilt Fit guide, then check the compatibility information on the individual quilt page.

Our Potomac underquilt fits all Hennessy hammock models and sizes, including bottom-entry and zip-entry versions. Other hammock designs have their own fit considerations, especially bridge hammocks.
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If you’re unsure, send us your hammock’s brand and model. We’ll help you narrow down the options.

Then meet Mr. Arrowhead.  For each quilt, we list all the hammocks that work best for that quilt.  He will be able to tell you if that quilt will fit your type or brand of hammock.  ​

Mr. Arrowhead, your hammock camping guide.

    What is the difference between an underquilt and a top quilt?

An underquilt hangs beneath your hammock to insulate underneath you without being compressed by your body. A top quilt covers you from above.
They do different jobs in your sleep system. For a closer look at how they work together, visit Hammock Camping Quilts 101.

    How do you determine your quilt temperature ratings?

First of all we rate for Comfort. We shoot for a conservative number that most users will find still comfortable at a given temperature.  We combine calculations based on the insulation and fabric with experience from our own use and customer feedback. Our goal is a conservative comfort rating that helps you choose a quilt for your expected conditions.

Your clothing, wind protection, quilt adjustment, and whether you sleep warm or cold also affect comfort. See our Quilt Info page for the insulation options and temperature guide.

    Which temperature rating should I choose?

Think about the overnight lows you expect, rather than the daytime forecast. If you tend to sleep cold, allow yourself some extra warmth. Consider the conditions for most of your trips when picking your first quilt. 
Choosing a rating and choosing a quilt model are separate decisions: the model needs to fit your hammock, while the insulation option needs to suit your trip. If you’re between options, tell us where and when you camp and we’ll help you compare them.

    Are your quilts reversible? Is there a head or foot end?

Our reversible quilts let you choose which fabric color faces outward. Most of our underquilts have no fixed head or foot end. Top quilts have a foot end defined by their footbox.

The RidgeCreek and RidgeCreek XL are exceptions: they have a designated inside, outside, and head end. Follow the setup guidance for your particular model.
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Once you have your quilt adjusted comfortably, keeping the same orientation can make the next setup easier.

    Should I choose a full-length or partial-length underquilt?​

A partial-length underquilt reduces the amount of quilt you carry. You’ll need insulation beneath any part of your lower legs or feet that extends beyond it—often a small pad that can also serve as your sit pad around camp.

A full-length underquilt provides more coverage and means one less separate piece to keep positioned beneath your feet. If you move around a lot at night or prefer a simpler setup, that can be a worthwhile tradeoff.

    Where can I find help adjusting my underquilt?

Visit our How-to Videos for underquilt setup and adjustment demonstrations.

​If something still doesn’t feel right, use our contact form and tell us which hammock and quilt you’re using, where you feel cold, and what you’ve already tried.

    How should I clean and store my quilt?

Follow our Quilt Care guide for cleaning, drying, and storage instructions. If you’re unsure about a cleaner or a particular issue, ask us before treating the quilt.

    How strong is your hammock suspension?​

We work hard to produce some of the best hammock suspensions available anywhere. We do extensive testing and made tens of thousands of hammock suspensions since 2009.  We rate all our suspension components to 450 pounds.

If you need a stronger suspension we can make a custom-built Hammock Suspension to fit your needs.  ​

    How much weight can my hammock setup support?

​Check the published capacity of your hammock and each suspension component. The complete setup must stay within the lowest applicable rating; a stronger suspension does not increase the hammock’s own capacity.
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If you need help choosing suspension for your hammock and intended load, contact us before ordering so we can discuss the appropriate options.

   Do you ship orders outside the USA?

We currently ship within the United States only. International shipping is unavailable at this time.  Rapid changes in international shipping regulations, tariffs, taxes, and so on are shifting the ability of small business to manage the global something something....My head hurts, sorry it's not as simple as it once was. 

    Does Mr. Arrowhead deliver personally?

He has put together a very enthusiastic proposal. Accounting has questions.

​Still Have a Question?

Tell us what you’re working with and what you want to figure out. For gear recommendations, include your hammock’s brand and model, your height, and the overnight temperatures you expect. For an existing order, include your order number.
Ask us through our contact form.