Customer Survey

Please take a moment to help us better serve you.

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In one sentence describe yourself. *

How would you describe us to a friend? (Please write the exact words you would use.) *

How likely are you to recommend us to a friend? *

1 2 3 4 5 6 7 8 9 10

1 is the least likely, 10 you tell everyone you meet about Arrowhead Equipment.

How did you hear about Arrowhead Equipment *

Internet Search Advertisement Forum FaceBook Instagram Other Social Media Friend Other

If Other please specify: *

How often do you go Camping/Backpacking *

Once a year 2-3 times a year Every 2-3 months Once a month Weekly

How often do you typically use the gear from Arrowhead Equipment? *

Once a year 2-3 times a year Every 2-3 months Once a month Weekly

What is your age? *

13-18 19-25 26-35 36-50 Over 50 Prefer not to say

What’s the one big thing we’re missing? *

Is there a piece of gear or service we don't offer that you want?

What could we have done to make your gear decision easier? *

What did we do really well? *

What can we do to be even better? *

Did we screw anything up? *

Do you have any recommendations to improve the ordering process? *

Overall, how satisfied were you with your new gear? *

Delighted Very Satisfied Satisfied Somewhat Satisfied Not at all satisfied

What influenced your purchase from Arrowhead Equipment the most? *

Value Price Quality Speed / Production time Color options Other

If Other please specify *

Did you Contact us by Chat or Email with questions before ordering? *

No Chat Email Other Method

If Other please specify *

How well did we help with your questions? *

1 2 3 4 5 6 7 8 9 10

How could we help with questions better before ordering? *

Describe how we can help better with any questions before you place your order that would make ordering easier.

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