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Arrowhead Equipment
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Customer Survey
Please take a moment to help us better serve you.
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In one sentence describe yourself.
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How would you describe us to a friend? (Please write the exact words you would use.)
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How likely are you to recommend us to a friend?
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1
2
3
4
5
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10
1 is the least likely, 10 you tell everyone you meet about Arrowhead Equipment.
How did you hear about Arrowhead Equipment
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Internet Search
Advertisement
Forum
FaceBook
Instagram
Other Social Media
Friend
Other
If Other please specify:
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How often do you go Camping/Backpacking
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Once a year
2-3 times a year
Every 2-3 months
Once a month
Weekly
How often do you typically use the gear from Arrowhead Equipment?
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Once a year
2-3 times a year
Every 2-3 months
Once a month
Weekly
What is your age?
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13-18
19-25
26-35
36-50
Over 50
Prefer not to say
What’s the one big thing we’re missing?
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Is there a piece of gear or service we don't offer that you want?
What could we have done to make your gear decision easier?
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What did we do really well?
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What can we do to be even better?
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Did we screw anything up?
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Do you have any recommendations to improve the ordering process?
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Overall, how satisfied were you with your new gear?
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Delighted
Very Satisfied
Satisfied
Somewhat Satisfied
Not at all satisfied
What influenced your purchase from Arrowhead Equipment the most?
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Value
Price
Quality
Speed / Production time
Color options
Other
If Other please specify
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Did you Contact us by Chat or Email with questions before ordering?
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No
Chat
Email
Other Method
If Other please specify
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How well did we help with your questions?
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1
2
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5
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7
8
9
10
How could we help with questions better before ordering?
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Describe how we can help better with any questions before you place your order that would make ordering easier.
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